Terms of Service

1. The Service

Reacho is an AI customer-development workspace for OEM export factories, covering lead discovery, enrichment and scoring, outreach drafting and sending, reply follow-up, quoting and order management. It is a human-led copilot: it saves you effort at each step, while decisions such as sending, quoting and closing remain yours.

2. Account and Registration

• Provide true and accurate registration information and remain responsible for all activity under your account.
• Keep your password safe; do not transfer or lend your account. Notify us immediately of any unauthorized use.
• Team administrators manage seats and member permissions and are responsible for their members’ conduct.

3. Trial, Plans and Credits

• Trial access and credit amounts are as displayed at registration. Trial credits are issued after email verification.
• Billing uses subscription plans plus credits: plans differ by seats and monthly credits; scarce actions with real external cost (email lookup, website scraping, AI calls, sending, etc.) are metered by credit, while browsing, lists, manual entry, status changes, quotes and contracts are not metered.
• Credits and plan fees are non-refundable once used, except where required by law or otherwise agreed in writing by us.
• We may adjust plan contents and credit pricing with prior notice; adjustments do not affect benefits you already purchased and that remain valid.

4. Acceptable Use

You agree to comply with applicable laws and not to:

• Send spam or harassing messages, or conduct outreach in violation of anti-spam and data-protection laws in the target country/region (e.g. CAN-SPAM, GDPR, PECR).
• Upload or process data you have no lawful right to use, or content that infringes others’ IP, trade secrets or privacy.
• Use the Service for fraud, malware, attacks or interference, or to bypass metering and permission limits.
• Use the Service for any unlawful purpose or to harm the rights of us or other users.

Important: you are solely responsible for all outbound emails and outreach you send through the Service and for their compliance, including the lawfulness of recipient sourcing, message content and unsubscribe mechanisms.

5. User Content and Data

You retain all rights to your own business data and generated content. To provide the Service, you grant us the rights necessary to store, process and transmit such data (including calling third-party services to deliver features). See the Privacy Policy for details. We do not use your content to train any model offered to the public.

5.1 Our affiliates may not use your customer data

Our operating team and its affiliates also engage in export trade. We therefore commit expressly: we will not use the customer lists, contact details, correspondence, quotations or order data in your account for our own or any affiliate’s business development, customer acquisition or commercial analysis; and we will not disclose, sell or otherwise provide such data to any third party, including other users. This commitment survives termination of your use of the Service.

5.2 Staff access requires your authorisation

Except when responding to a support request you initiate, our staff do not access the business data in your account. Where access is genuinely required, it must be authorised by your owner account; the authorisation is time-limited and revocable at any time, and every access during that window is logged and available for you to review. Minimal access strictly necessary to secure the Service, comply with law or prevent fraud is excepted, but is likewise logged.

5.3 Export and deletion

You may export all business data in your account from within the product at any time, with no limit on frequency and without our approval. You may request account deletion yourself at any time; a grace period applies during which you can cancel, after which we delete all business data under that account. Records we are legally required to retain (such as transaction and invoicing records) are kept for the shortest necessary period.

6. Intellectual Property

The software, interface, trademarks and documentation of the Service belong to us or the respective rights holders. You may not copy, modify, reverse-engineer, sell or otherwise commercially exploit the Service itself without written permission. The business output you generate (outreach, quotes, etc.) is yours.

7. Third-Party Services

The Service integrates third-party data sources, AI models, email and payment services operated by their respective providers and possibly subject to their terms. We do not warrant their availability, accuracy or results.

8. Availability and Disclaimer

• The Service is provided “as is” and “as available”. We strive for stability but do not guarantee uninterrupted, error-free operation, or the accuracy, completeness or commercial outcome of leads, enrichment or AI-generated results.
• We may suspend or adjust the Service for maintenance, upgrades, force majeure or third-party reasons, with reasonable efforts to give prior notice.
• You are responsible for your own judgment and the risks of business decisions made based on the Service’s output.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, punitive or consequential damages arising from use or inability to use the Service. Our aggregate liability is limited to the fees you actually paid us in the 3 months before the event giving rise to liability.

10. Termination

You may stop using the Service and close your account at any time. If you breach these Terms, we may suspend or terminate your account. Provisions that by nature should survive (IP, limitation of liability, dispute resolution, etc.) remain in effect after termination.

11. Governing Law and Disputes

These Terms are governed by the laws of mainland China (excluding conflict-of-law rules). Disputes arising from these Terms or the Service shall first be resolved through friendly negotiation; failing that, either party may bring the dispute before the competent People’s Court at the location of our operating entity.

12. Changes to Terms

We may revise these Terms from time to time; material changes will be announced on the website or by email and take effect upon publication. Continued use constitutes acceptance.

13. Contact Us

For questions about these Terms, contact: kevin@reachoai.com.